Reviews about your business are some of the most viewed items when a potential customer is researching you. They can make or break your first impression and help them decide whether or not they want to move forward with you. There are so many ways to take advantage of your business's reviews, but responding to them is just as important. Here's why:
One of the simplest benefits of responding to reviews is getting more interaction and increasing your customers’ engagement. The more you can get people talking, the more word-of-mouth business you will do. Spark the conversation with a response!
When your customers can see that they’re dealing with a real person, it builds the trust that they have with you and your business. If they see you responding to reviews, they know that there’s actually someone behind the brand interacting with their customers. The more authentic you can be, the better. Give your brand a personality that others can trust!
Want to know something crazy? According to searchengineland.com, 9 out 10 customers say that they’re more likely to disregard a customer’s negative review if the business responds adequately. Basically, if you respond to negative reviews in a positive way, you could gain another customer that otherwise would have chosen another business after reading your reviews.
Customer experience is so important, especially right now. With many things happening online, the ability to give your customers the full experience of your business has become a challenge. One of the best ways to increase customer satisfaction is to have good communication. Responding to reviews about your business, positive or negative, shows that you care about the customer’s experience.
Reviews can be a tricky thing to navigate, but they’re worth the effort. If you’re not already taking the time to respond to your reviews, we suggest you do. You and your customers will be glad you did!