Your goal as a business owner is to always strive for continued growth and improvement for your business. In order to do this, you have to listen to your customers and give them what they want. The problem isâyou canât do that if you donât know what it is they want. Thatâs where customer feedback comes into play.Click here to read more.
In today's market, there are thousands of products, brands, and services available to consumers across the globe. Consumers can find most products easily from numerous websites, making standing out from the crowd even more difficult. So how do you break the barrier and convince your audience to choose you over your competitors?Click here to read more.
We all know that social media has become a huge part of the way we promote and communicate with customers, but what can you actually expect to gain from using social media as a business? It's a valuable tool, that's for sure, but it does come with some limitations and it sometimes doesn't provide certain things you might want or need. Let's look at some things to consider when it comes to social media expectations:Click here to read more.
Surveys are one of the easiest ways for a company to receive feedback. They help drive your business forward in more ways than one and can help you make decisions as a company. In the past, collecting data was a long and strenuous process; however, recently, receiving feedback from your customers, employees, or even the general market has become easier than ever before. Surveys are an essential part of growth, so here are some tips on how you can create the perfect survey to help yourClick here to read more.
Do you struggle to get your audience to take action on your website, social media, or ads? It could be because your call-to-action doesn't impact them the way it should. Having a strong call-to-action will help guide your online viewers into doing what you want them to do, when you want them to do it. So how can you improve your calls-to-action? First, we need to talk about some basics:Click here to read more.
Is focusing on customer loyalty worth it? Absolutely. Customer loyalty can be the driving force behind your business! Find out more about the importance of customer loyalty, how you can get it, and the types of customer loyalty programs that might be right for you and your flower shop.Click here to read more.
During times like these, it's even more important to utilize ways that can help get your business out there and in front of consumers. One topic we love to discuss in our marketing tips is social media, and we have something new to share! There's another way to get your products in front of your customers: Facebook Shopâand we've gathered just about everything you need to know.Click here to read more.
COVID has made life crazy over the past year, with things changing drastically for everyone. With the introduction of vaccines, a lot of places are starting to transition into some level of what life was like before COVID. But with these transitions, a lot of businesses aren't sure how to go forward. But no worries! Weâve got some tips on how you can easily transition into a post-COVID world.Click here to read more.
Referrals happen when a current customer of your business shares what they like about it with a potential customer. This could be a friend, family member, or even a stranger. Either way, this word-of-mouth marketing has a huge impact on the growth of your business. We're here to teach you about the value of referrals and how to get them.Click here to read more.
We've said it before and we'll say it again: in today's world, being on social media is a necessity. 74% of consumers rely on social media networks to help them make purchasing decisions. On social media, you have the ability to directly communicate with your customers, creating loyalty and getting your business out there. It's a great tool to promote new arrangements, sales, and services, as well as showing your business's personality in a fun way. By maintaining a positive reputationClick here to read more.
Valentine's Day is right around the corner and with it comes an increase in floral sales. This holiday is normally a very busy and successful time, but this year it's trending to be even bigger. Check out these tips and suggestions to help make your Valentine's Day easier and more successful!Click here to read more.
Customer service is one of the most critical functions of any business, especially now. If you don't show your customers that you hear them and support their needs, you risk losing credibility as a business. Upkeep of your online business has always been important but never more so than in 2020 when you can't be face-to-face with your customers. Customer service comes in many shapes and forms and has transformed over the years as technology progressed. It's critical to any business and can'tClick here to read more.
Gaining the trust of potential customers is a necessary step in helping your flower shop grow. Thatâs why building credibility is such a big deal. Credibility is when others consider you a reliable resource and trust you to do a good job when working with you. Building credibility doesn't happen overnight; it has to be earned, just like respect. Establishing your credibility shows that you are committed to your business and serious about providing real solutions for your customers'Click here to read more.
Christmas is right around the corner and with it comes some uncertainty, especially among the floral industry. In Christmas 2020: Trends, we discussed the trends that we and other floral industry experts believe will unfold during the holiday season. To recap: we're expecting it to be big and online.Click here to read more.
Christmas is right around the corner! Most florists aren't sure what to expect for the upcoming holiday season. With COVID-19, it's hard to predict what might happen. Will Christmas be bigger than usual? Smaller? About the same? Many florists are asking themselves these questions and might have some idea about their answer, but what are others saying? Here are some things you should know about Christmas 2020.Click here to read more.
Florists are facing some hefty competition in the free market. With big box stores and other flower shops, it's easy to be overlooked by customers who may be looking for flowers. To be a true competitor, you need to stand out from the crowd and give consumers a reason to choose your flower shop over others. Spreading awareness can be crucial to making a name for yourself and your shop. When customers are familiar with your name and products, they're more likely to think of you when theyClick here to read more.
Keeping your audience engaged is extremely important, especially right now. One of the ways you can do this is by featuring a digital deal 'scavenger hunt'! This is a fun and exciting way to engage with your audience and drive traffic back to your website. Here's how you can do your own digital scavenger hunt:Click here to read more.
In light of COVID-19, many florists have had to step back from their brick-and-mortar shops and focus more on their online stores. Though your brick-and-mortar shop gives you numerous benefits, like a reliable location and a gathering place for your customers and employees, your online shop is just as important and provides an array of benefits.Click here to read more.
As a local business, your community is where you will gain traction and make real progress towards achieving your goals. In order to do that, local marketing is a must. Connecting with your community is essential to the growth of your business.Click here to read more.
Mother's Day 2020 will go down in history as one of the most successful floral holidays ever recorded. Florists nationwide saw a huge increase in orders despite the restrictions due to the ongoing global pandemic.
While COVID-19 caused for more restrictions and regulations, there's some debate that it contributed to the success of Mother's Day. Regardless of why this Mother's Day was as big as it was, one thing is for sure: eCommerce is booming, and florists need to get on board.Click here to read more.
In an ever-changing world, technology has taken a forefront in the way that we promote our businesses. The market changes daily, meaning the way you communicate with your customers also has to change. There are numerous ways to promote your flower shop, and the best option for other brands might not be the best option for yours.Click here to read more.
Summer is in full swing! While this summer might look a little different than past summers, there's still a lot of things you can do to grow your shop. While thereâs not a wide variety of holidays in the summer, there are a few pretty big ones. Take a look at what you can do for the summer holidays at your shop:Click here to read more.
It's a trying time for many businesses, but especially florists. With the spread of COVID-19 on the rise, many state and local governments are taking substantial measures to keep their communities safe. This includes shutting down all non-essential businesses in certain high-risk areas, like California and New York, and even areas with lower confirmed cases. So where do florists fall in all of this? How do you keep your doors open and delivery trucks running?
Well for a short answer, youClick here to read more.
Colors can tell a story, evoke an emotion, and set the mood. That's why choosing the right ones is such an important decision in visual fields like floral design.Click here to read more.
Wanting to grow your flower shop this spring? It's time to start thinking about all the ways you can promote your shop to help achieve that goal! Spring is chock-full of holidays that provide perfect opportunities to market your flower shop. There are plenty of ways you can incorporate holidays into your marketing strategy this season, but if you're not quite sure where to start, we have some ideas.Click here to read more.
Posting authentic content on social media can lead to a deeper and more personalized connection with your customers, while also encouraging brand loyalty. Customers love getting to know a brand, so let your flower shop speak for itself by showcasing real moments!Click here to read more.
Brand awareness is crucial to any business, defined as "the extent to which consumers are familiar with the distinctive qualities of a particular brand of goods or services." By building your brand awareness, you are building your reputation within your community. This is a huge step in gaining new and repeat customers for your business and standing out from your competition. So how do you build brand awareness?Click here to read more.
Emails are the perfect way to stay in touch with your customers all year long. By sending a variety of emails, you can keep them interested and coming back. Not sure what types of emails you should be sending? Donât sweat it! We know just the ones:Click here to read more.
Valentine's Day is a great opportunity to showcase your most extravagant, love-filled arrangements. Loved ones are shopping for something special to surprise their significant other, and we've got some marketing tips to help you promote the perfect gift this holiday.Click here to read more.
Since the rise of the internet, online shopping has become the preferred way to purchase for many customers. With the advancement of mobile technology over the past several years, ordering online has never been easier than it is today. Now more than ever, it's essential that businesses cater their websites to fit mobile platforms.Click here to read more.
After the holiday season, New Year often gets overlooked in terms of marketing. However, itâs a great opportunity to boost your sales going into 2020 with a little festive promotion. Ring in the new year with these marketing tactics!Click here to read more.
It's so important to know what your customers expect from you so you can provide them the best experience possible. It's not always an easy task, but we're here to help! Check out some of our tips on how to exceed your customers' expectations.Click here to read more.
Christmastime is almost here and we can't wait for the festivities. If you haven't already started marketing for the most wonderful time of the year, it's not too late. Try a few of our holiday marketing ideas and watch your sales soar like Santa's reindeer this Christmas season. It's time to pull out all the silver bells and whistles to get your shop in the holly jolly spirit!Click here to read more.
Did you know that Google receives a total of 5.6 billion searches per day? Many of these searches are from active shoppers ready to make a purchase. Learn how your business can rank higher and communicate effectively on search engines with Google My Business!Click here to read more.
November 30th is the 10th annual Small Business Saturday! We think itâs a great idea for florists to get involved this year and draw more of your community into your shop. There are lots of great resources available to you to make Small Business Saturday a success.Click here to read more.
When choosing arrangements to upload to your website, it's important to remember that high-quality photos play an important role in your potential sales. The better your photos look, the more likely you are to sell that product. Creating quality product images may seem like a big undertaking, but it's not as difficult as it sounds! We have a few tips to help you get started.Click here to read more.
Social media is an important tool to help you in marketing your flower shop. When building your strategy for social media, it's important to consider all aspects, including organic and paid content and the right time to use each one.Click here to read more.
A lot of people today believe that e-commerce is going to be the end of brick & mortar stores. That's not really the case. Consumers love the convenience of ordering online, but that doesn't mean that it isn't important to have a physical location that customers can come to. In the floral industry, it's especially important to have both!Click here to read more.
Looking for a way to get in front of your followers on a more consistent basis than just posting to your profiles? Instagram and Facebook Stories are a great way to post fun content that your followers will enjoy on both social platforms. Stories go away after 24 hours, but they are the first thing users see at the top of the page when logging onto both the Instagram and Facebook mobile apps. Make the most of this feature with some of our content suggestions for your flower shop.Click here to read more.
Word-of-mouth recommendations are just as important today as they have ever been! However, the ways people are getting the word out about what they like and dislike have changed significantly since the advent of the Internet. Weâre taking a look at the ways people are using online word-of-mouth and how you can best utilize this as a florist.Click here to read more.
There are so many ways to market your flower shop locally. Traditional ads such as those in the newspaper or on the radio are a great way to reach a local audience, but there is so much more that you could be doing! Check out just a few ways that you can engage with your local audience.Click here to read more.
Many businesses consider Gen Z too young to focus a marketing strategy on. This is simply not true. The oldest members of Generation Z were born in 1997, making them 22 years old as of 2019. This means that many of them are already in or about to enter the workforce, which provides a great opportunity to grow your business. They will represent 40% of consumers by 2020, and itâs reported that they have $44 billion in buying power, not including their influence on parents. We have someClick here to read more.
In our last post, we discussed Facebook business pages and how to effectively post on them. Facebook can be used for more than just posting, though. Advertising on Facebook is a great way to gain more traction for your business, while Insights can help you figure out the kind of posts that your audience is most responsive to. Keep reading to learn more about these great Facebook tools.Click here to read more.
Facebook is a continually changing social platform with a ton of features that can be great tools for your business. However, using Facebook for personal vs. business is very different. Weâre here to help you understand the difference and the best ways to use Facebook for your business.Click here to read more.
Reaching your audience has never been easier than today in the online age. There are so many ways to communicate with potential customers, and having a strong presence online is one of the easiest and most relevant ways to reach them. The Internet is the first place customers are going to turn to learn more about a business, which is why it is so crucial for your flower shop to have an online presence.Click here to read more.
Every year, a few new trends appear in the floral industry. Keeping up with these trends will help you know what your customers are expecting and help attract new ones! Take a look at a few floral design trends that are making waves this summer.Click here to read more.
Instagram is an excellent way to market your business to your ideal customers. As a florist, you can use your Instagram to target a specific audience who, by continually seeing your posts, will keep your shop in mind for any occasion that they need to order flowers. Check out a few of the most effective ways to use Instagram for your business!Click here to read more.
Social media is a great tool, but if you're just putting your posts out into the void of the Internet without interacting with your followers, you're missing out on an opportunity to communicate with your ideal customers. By engaging with your audience, you're building a following that knows, likes, and trusts you.Click here to read more.
When it comes to social media, keeping a steady posting schedule is one of the most important parts of communicating with your audience. Maintaining an active presence on your social media platforms can make a huge impact on customers when they're choosing which flower shop to order from.Click here to read more.
So, you got a negative review online? Don't worry, it happens! As much as you try to please every customer, sometimes it's just not possible. We're here to tell you how you can turn your negative review into a positive for your business.Click here to read more.
According to an article from The Florist, FTD has announced that their funds could run out as soon as June 2019, unless they find a strategic alternative, such as a refinancing deal or selling the company. This announcement brings forth concerns from florists in the U.S. and beyond.Click here to read more.
Mother's Day is right around the corner and now is the time to start thinking about your customer experience strategy. While some may think that customer service and customer experience are interchangeable, it's not. Customer service is handling a customer situation by situation whereas customer experience is giving the customer something they can feel, attach an emotion too, and go on a journeyClick here to read more.
Last year, as I was on my way to Michigan for the Great Lakes Floral & Event Expo with two of my coworkers, our flight got delayed. A quick look at the weather and we realized that our connecting flight might not even be able to make it due to snow. So, what did we do? We decided to reroute through the south and then go up north. However, that plan didn't work out either. Our Minnesota flight made it okay, but our Alabama flight was experiencing many delays, and we ended up getting separatedClick here to read more.
Is your flower shop ready for the holidays? You know, because Christmas and the New Year are just around the corner! Here are several things to keep in mind this season.
Inside Your FSNF2F Account
Is your flower shop ready for the holidays? Flower Shop Network has implemented a new website feature that gives you the ability to increase orders this holiday season! See below for more information.
Often times, during the holiday, your flower shop may be bombarded with so many floral orders that your delivery person can no longer keep up with the high demand. This is why we've designed a website feature that allows you to set "in-store pickup" as an option during these specific times. IfClick here to read more.
Summer can be an excellent time for florists; or, it can be an extremely slow time for florists. If you are a florist who has a lot of weddings booked, then you probably aren't going to see any downtime. However, you may have only one or two lined up. So, what can you do to help increase sales during the summer when there aren't many holidays? Here are some blazing marketing tips to help you out!Click here to read more.
If you have been using Instagram in the past year, you will have noticed that they have added a feature to their platform known as Instagram Stories or Instastories. This is Instagram's version of Snapchat that they are using to pull in the younger generation that loves Snapchat. The great thing about Instastories is that they have added so many new great features, but it's easy to get lost in what the nine different features do. Before we take a look at what each feature of InstastoriesClick here to read more.
What is Instagram?
Instagram is a social media network that uses photos and videos to interact with others. It is mobile based which means you can only post to your Instagram account from the app on a smartphone or tablet. However, you can view Instagram accounts on a desktop computer.Click here to read more.
Customer experience is an important piece of every business. As florists, you want to ensure that your customer has a wonderful floral experience, even when you might not be the florist that actually delivers the order. To help florists give the best to their customers, we have some tips for sending and receiving wire orders.Click here to read more.
Mother's Day is almost here! Time to make last minute preparations and design decisions. Have you found yourself creating the same designs year after year? Or always using that same basket or vase? Mix it up this Mother's Day and give your customers a design even the most finicky mother would be proud of!
Carnations and roses are the flowers most commonly found in Mother's Day arrangements. Why not change that up by creating arrangements with orchids,Click here to read more.
It's no secret that social media is an integral part of any marketing plan, no matter what business you work in. For florists, social media can be used to an even larger advantage because your business is all about visuals.
Beautiful photos and videos are important, but so are the captions that go with them. Think of the picture or video as your attention getter, then you use your caption to reel them in. The tricky partClick here to read more.
Millennials are difficult to reach. Florists in particular have had a tough time reaching this demographic. The Floral Marketing Research Fund has been doing consumer research to help florists overcome some of these difficulties. Here are some of the ways they have found that may help you out in your marketing efforts.
Flowers aren't always the first gift idea to come to Millennials' minds. Include different gift ideas using flowers in your promotionsClick here to read more.
You have a website and you have a Facebook business page. So, are you taking advantage of Facebook's "Shop Now" button that will take your Facebook visitors from your Facebook page straight to your website?
If you are fantastic, you are the ultimate marketer. If you aren't, no problem - we can help you through the steps of creating the "Shop Now" button. In a short amount of time, you too will be taking advantage of Facebook's "Shop Now" button.Click here to read more.
As a partner with florists, we've learned a lot about what it takes for our florists to run a successful flower shop. Creating beautiful designs is only part of your job. You also have to manage a business. Tim Huckabee has been guiding florists in their businesses for many years with his revolutionary approach to sales and customer service. You've probably seen his columns in SAF's Floral Management, Florists' Review, and Canadian Florist.
The Profitable Florist is his latest resource forClick here to read more.
It may seem early, but Mother's Day will be here before you know it. If you haven't already began prepping your shop for the busy holiday, now is the time to start. Here are a few tips we feel can help you stay on top during Mother's Day.Click here to read more.
As florists, keeping your creative interests flowing is important. Attempting to create fresh, new looks with the same types of flowers can become monotonous. There may be times when you, or your designers, hit a wall creatively. A creative workspace within your shop will inspire creative thinking and can help when you feel like you keep sending out the same arrangement of roses, carnations, and baby's breath.Click here to read more.
Valentine's day is quickly approaching. As one of the largest floral holidays of the year, it can be easy to send out an arrangement that might not be up to par with your usual bouquets. What happens if that order is a test order from local (or national) media?
Over the years, major news outlets have made test orders from online flower retailers, then broadcast their reviews live on national television. This has also happened to local flower shops with test orders from their local newsClick here to read more.
Valentine's Day is upon us, and, as florists, we know that it's among the most hectic times of the year. We thought we'd help relieve some of the stress with a few tips for building your Valentine's Day sales.Click here to read more.
What's your New Year's resolution? Did you make one? Most people begin the new year by saying they are going to reinvent themselves. You always hear the same, "New year, new me!" Sadly, many folks don't stick with this resolution, and quickly fall into old habits.Click here to read more.
Many local flower shops are trying to compete with large big-box stores and are struggling to keep up. Stop spreading yourself too thin and start narrowing the scope of your services.
Capitalizing on a niche in the floral industry can set your business apart and lead to great success, but only if the niche is profitable and able to sustain your business.
When looking for a profitable niche, these three questions are crucial to consider.Click here to read more.
Days after the engagement, brides begin the search for upcoming bridal shows and expos. These brides are not just looking for inspiration, but come equipped with schedules and planners ready to book vendors for their big day. Bridal shows are a cost effective way to reach your target audience. See how you can book more brides and boost your wedding business by showing your flower shop at bridal shows, expos and events.
The key to being successful at a bridal show is your preparation,Click here to read more.
With the new year quickly approaching it's time to ask yourself a few questions.
Did I reach my business goals this year? What can I do differently next year to increase my profits?
Profitable small businesses are not formed by staying stagnant. Set aside time to evaluate your flower shop and look for ways to improve.
As you begin to strategize for 2017, take into consideration these tips to increase your profits and see future success.Click here to read more.
"I believe florists need to find their own voice. If your customers perceive you as the 'go to' for bar mitzvahs, Italian weddings, sympathy work or whatever your niche is, your business is safer than those seen as generalists."
- Travis Rigby, Florists Review
What is your flower shop known for?
Do you have a clearly defined specialty or are you spreading yourself too thin?
Learn how to define your niche in the floral industry and why doing so can lead to increased profitability.Click here to read more.
During the holiday season, taking pictures for Facebook and writing clever tweets is probably not the first thing on your mind. Avoiding your social media presence though during the busiest shopping season could cost you extra sales.
Instead of thinking about social media as an extra chore, view it as a powerful marketing tool to leverage for your success. Now more than ever people are using social media find gift ideas and make holiday purchases.
Learn how take advantage of your social mediaClick here to read more.
Many florists have misconceptions about email marketing. They believe that hours of time, lots of money and a dedicated team are required to be successful.
This myth could not be further from the truth.
Email marketing was actually designed to be a cost-effective and time saving alternative to direct mailing.
If you are looking for a new way to increase your sales throughout the year, keep reading to see how email marketing has consistently proven to be effective for small businesses.Click here to read more.
Small Business Saturday was founded to encourage consumers across the country to shop at local, small businesses. This shopping holiday is held on the Saturday after Thanksgiving during one of the biggest shopping periods of the year.
Last year, an estimated 95 million people went shopping and over $14.5 billion was spent during Small Business Saturday.
Learn how your flower shop can attract customers and participate in this day that has quickly become a tradition in communities across theClick here to read more.
Do you dream of having your flower shop packed full of customers? Make your holiday wishes come true this year by hosting an open house! As the holiday season approaches, everyone gets the itch to start buying gifts. Use this opportunity to bring in record sales, and new customers!
Offer Something Valuable
The first step in planning your holiday open house is to ask yourself the question, "What is going to draw people into my store?" The goal is to make your open house an event and not justClick here to read more.
Word-of-mouth has always been a powerful marketing tool, especially for small businesses. Today with ease and convenience of the internet, customers automatically turn to sites like Yelp, Google, and your flower shop to voice their opinions.
When you see a bad review about your flower shop, the worst thing you can do is to get frustrated and not reply. Learn why it's important to respond to negative reviews and start turning your sour lemons into sweet lemonade!Click here to read more.
Returning customers and customer retention is key to a growing business. If this statement is true, why do businesses spend most of their time and resources working to reach new customers? In your flower shop you need to make sure that your customers enter into the final stage of the buying cycle: repurchase. Keep reading to learn how to stop courting new customers and start working towards building loyal, committed fans.
According to SumAll, 25% to 40% of the total revenues of the mostClick here to read more.
We had a blast meeting fellow florists and hearing about the latest design trends and tips at the 2016 Society of American Florists Annual Convention!
Here is a quick recap of the wonderful weekend!Click here to read more.
Incredible floral arrangements are designed to elicit emotions. Whether it's abounding happiness or expressing great sorrow, every creation has a purpose.
Designing flower arrangements that leave recipients in a state of awe and wonder takes skill, creativity and practice.
Challenge your current design style by following these eight boards on Pinterest. You will find new concepts and floral design tips to spark your creativity and give you a renewed sense of determination.Click here to read more.
Cooler air, pumpkin patches, and falling leaves are all signs that fall is upon us!
This new season brings many new design opportunities. With warm-colored fall foliage and rich autumn blooms, you can't help but admire nature's beauty.
Use this beautiful season as inspiration for your floral designs! Here are some creative fall-themed designs to get you inspired.Click here to read more.
On Wednesday, October 19th florists from all over the country will Petal It Forward, and you can too! The Society of American Florists created this campaign to show people that flowers have an immediate impact on happiness and a long-term positive effect on moods.Click here to read more.
Let's pretend that you are looking to buy a new pair of shoes. You have never purchased this type of shoe before and are wary about buying them online. There are two websites that you are considering purchasing them from. The first website you visit looks nice and has the shoes that you want to buy. However the second website you look at has an entire page of reviews about the shoes you want to buy, advice on what outfit to wear with the shoes, and detailed information about the returnClick here to read more.
This past weekend we had the opportunity to attend the Arkansas Florists Association 64th Annual Convention held in Hot Springs, Arkansas.
We had a great time visiting with members, meeting new florists, and seeing beautiful floral designs!
The AFA did a fantastic job putting together the event and all of the floral designs were absolutely stunning. If you didn't have a chance to go to the convention this weekend, take a look at some of our pictures!Click here to read more.
In your flower shop you want employees that are going to represent your business in the best light. From answering phone calls to visiting with customers, it's important that the people you hire have enthusiasm and certain character qualities.
Finding and hiring the right employees for your shop can be a daunting task. We want to help you know what to look for in potential employees so your business will thrive!
First think about the position you need to fill. What tasks and responsibilitiesClick here to read more.
A business owner should always be looking for new, inventive ways to increase revenue.
By thinking outside of the box, some flower shops have started to partner with other local businesses in their area to increase sales.
Keep reading to see how cash and carry arrangements can go beyond your shop's cooler.
Our society loves quick and easy. We can look up information on the internet in a second, instantly stream movies, and even pick up fast food. People love convenience! Have you everClick here to read more.
Have you ever walked into a store and felt not welcomed? Or have you ever called a business with a question and felt like you were being an annoyance to the person on the phone?
Don't let your flower shop have this kind of reputation!
Excellent customer service leads to more referrals and customer loyalty, but bad customer service can completely damage your business.
Here are eight practical customer service tips that will keep your customers smiling and your business thriving!Click here to read more.
How many times have you said to yourself, "If I can just make it through this day!" Or how often do you find yourself speaking to a customer but your mind is somewhere else?
Is this the same mindset you had when you first opened your flower shop?
Think back to the days when you woke up with motivation, ready to tackle the day. Rekindle that energy and love working in your flower shop again with these helpful tips!Click here to read more.
The summer will come to a close before we know it and the last of the major holidays of the year will be here in full swing!
While you have a minute to breathe, take some time to organize the backroom of your flower shop. I know this sounds like an overwhelming or unrealistic task, but once you have have all of your ribbons in place and vases properly stored, you will feel ready to handle any situation that comes your way!
These simple suggestions can give your work space some much-neededClick here to read more.
In today's world, competition is everywhere. The entrepreneurial bug is striking with more frequency, so more shops are popping up that do the exact same thing as their neighbor. Trying to keep up with the competition can create a drain on your business. Two words can simplify your life: Stop competing.Click here to read more.
Entering the world of social media can be overwhelming! Today, almost all businesses have a presence on social media and for your flower shop it is a great way to showcase your arrangements, announce sales and communicate with your customers. We want to help you get started on one of the most popular social media sites, Facebook.Click here to read more.
Do you want to meet other florists and share your talents while you learn new ones and maybe even win a prize for it? Then you should attend a floral convention. They take place all over the U.S. and usually have a fun theme. You get to meet other florists, learn about the latest trends from some of the best designers and teachers in the floral industry, put your creativity to test, and much much more!Click here to read more.
Networking is one of the oldest and best forms of marketing. Think of networking like a web. When you gain the trust of one person, they are likely to recommend you to their friends and family. Get creative with your advertising efforts this summer and grow your local customer base through these three networking strategies.Click here to read more.
Perceptions of Millennials, Generation X and Baby Boomers are being challenged with a new study that was recently conducted about flower appreciation. The study published by Floral Management provides groundbreaking research that shows a growing appreciation across generations for flowers and florists.Click here to read more.
Your shop's window display is the first thing customers notice as they walk up to your store. Display layouts also reveal a lot about your business operations and professionalism. Catch the attention of every bypasser with these creative window displays.Click here to read more.
Do not let your shop fall into a summer slump this year! Warmer weather means outdoor events. With the sun shining bright, the birds singing and flowers blooming everyone tends to be in a happier mood. At the beginning of summer people want to get outside and have some fun. Boost your summer sales by planning events to get these people to your shop. Here are three strategic marketing strategies that can help boost your sales this summer!Click here to read more.
If you have been offering the same flower arrangements for Mother's Day the last few years, it's time to think about changing things up! Upgrade your style this holiday season to stand out against the competition. Your loyal customers will love seeing your new fresh designs. Here are some of the latest trends that are easy to create and will give your style a quick upgrade!
Monogrammed Floral Letters
This statement piece would be an amazing edition to your shop's window display. Customers canClick here to read more.
We had the opportunity to attend theSociety of American Florists Profit Blast this weekend in Cincinnati, Ohio. We enjoyed visiting with our members and learning from other experts in the industry. Take a look at some pictures highlighting our trip!
Account Manager, Irving, got to visit with Celeste from Fassler's Florist and Gift Shop in Fort Wright, KY. Her shop has been in business for over 30 years and currently has two locations! We love hearing about the success of our florists.
WeClick here to read more.
Many local florists say they are struggling to compete with with large big-box stores. At Flower Shop Network we want to empower local florists to grow and be successful by providing resources to help you take advantage of your potential as a local business.
So what can you do?
Compete on Quality
Trying to compete on price is going to be an impossible task if you are facing strong competition from a large retailer. Larger stores buy in bulk which gives them great purchasing power. Instead focus
We had a great time visiting with members and sharing our love for local florists this weekend at the Wisconsin & Upper Michigan Florists Association Annual Convention, Adventures in Wonderland!
Take a look at some of our pictures highlighting the trip!
Here is Account Manager, Irving Casiano, all set up and ready to meet florists! The picture to the left is Irving with Judy from Twigs Vines Floral in Appleton, WI. Happy members make us happy!
Here's Irving with a brand new member, JessicaClick here to read more.
As a florist you always have a lot to do in your shop and might not have a ton of time to get professional looking pictures of your favorite designs, so we have focused on four tips to help you achieve high-quality smartphone photos, quick and easy! Having high-quality photos will make your floral designs stand out! Remember, a picture is worth a thousand words. Keep in mind that these pictures would be great on your social media platforms as well. Your shop will look professional all around!Click here to read more.
Flower Shop Network had the opportunity to network and learn from other industry professionals this weekend at two floral expos.
Our president, Brock Atwill, Vice Presidnent and CFO, Loranne Atwill and Account Manager, Irving Casiano attended the Great Lakes Floral Expo in Grand Rapids, Michigan.Click here to read more.
Much like Google or Yelp, Bing works to help get your business found when people are searching for you online. This business listing is called Bing Places, a free online listing that helps web users find your info when they're searching specifically for you, or when they're searching for businesses like yours in a certain location.
Most of the time, when you search for your business, you'll find that it's already been added to Bing's listings. This is done by aggregating any info that theClick here to read more.
Everyone knows that the most important part of any business is the customer. Knowing your customer's needs and wants is crucial to the success of your company, but this is merely a starting point. The key to ongoing success hinges upon your ability to create and develop strong customer relationships. Making a strategic plan to develop customer relationships is crucial to the future success of your business. Here are four key ways to build lasting customer relationships.
1) Evaluate yourClick here to read more.
Marketing is an important aspect of flower shop sales. It's what gets your name out there as a business and what keeps customers coming in and remaining life-long friends. Lora's Flowers and Gifts of Muenster, Texas has taken their marketing to the streets as a van wrap advertisement on their delivery truck.
Just as it is important to have your employees look presentable when delivering blooms, that should also go for the delivery truck. Making an impression and lookingClick here to read more.
Facebook has become a universal social media platform for many flower shops. While it is the perfect platform to find your target audience, there are rules to follow in order to maintain a successful business page. Here are the top Do's and Don'ts for Facebook!
Make sure you brand your profile picture with your shop's logo. This automatically tells your customers who you are. Also, make sure you use high quality images for your banner and that you update it regularly (at least once
Answering the phone is one of the most important aspects of running a flower shop business. It's usually how you get your orders and solve problems with customers. Sometimes one can forget the etiquette. Whether it's stress or a split second response while the boss is busy, phone etiquette can often be forgotten and sometimes a simple "Hello, how can I help you?" can make or break a sale.Click here to read more.
A successful marketing strategy wouldn't be complete without emails. Our friends at FGmarket have some great tips to share on email marketing. Here are three tips from their post. Click here to read the full article.
Your reader will only be scanning their email inbox, so it is important to make it clear what exactly they are opening. That means 1) don't be ambiguous and 2) get to the point.
Adding links to your social media accounts in the footer or header of everyClick here to read more.
Businesses all social media platforms. From Facebook to Instagram, each one carries a different audience that can become a potential customer. Twitter, being one of the top social media platforms, is one that has many florists confused at how to exactly use in their marketing strategy. Here are some ways to make it work for your business.
What makes Twitter so interesting is its constant stream of news and posts that are constantly updated throughout the day. While you may post onClick here to read more.
It's no secret that flowers are visual and that customers are now looking for your business on social media. This is why you should consider extending your marketing through a solely visual marketing platform: Instagram.
You may be wondering "what the heck is Instagram?" and how you can market yourself through this platform when you aren't much of a photographer? We have the answers and more!Click here to read more.
When it comes to promoting your shop, social media does a fantastic job of growing your viewership through content sharing. But one social media platform that increases viewership well past your initial post is Pinterest. Here are three ways to incorporate Pinterest into your marketing strategy.
Pinterest is a huge content sharing social platform used for sharing ideas and tips. Linked heavily to blogs, this is the perfect way to promote your shopâs blog. What makesClick here to read more.